Frequently Asked Questions
If your question isn’t here, please check the Terms & Conditions page or Contact Us.
What are your shipping rates?
- Orders placed Monday through Friday (excluding holidays) will be processed within 3-5 business days.
- Orders placed on Saturdays and Sundays will begin processing the following business day.
- During Black Friday, Cyber Monday and major sales, order processing can be up to 15 business days and will be stated on the site.
- All customers will receive a separate email with tracking information when the order has shipped.
- Stock up and save!
*$10 MAX SHIPPING on all domestic orders… whether you order 1 or 1000!
- Standard Domestic Orders are shipped via USPS or UPS and are shipped to addresses within the United States
- $10 Ground Shipping is shipped via 1st class mail and can take up to 7 business days
- We will send the tracking number to the email address you provide in your order.
- Please Allow 5-7 business days “After Processing” for delivery
For your security, peace of mind, and convenience all payments are processed securely off-site by PayPal. You will leave our website when you choose to make your payment in the checkout process and you will make your payment through PayPal’s website.
You do not need a PayPal account, and this payment processing service does not incur any additional fee for you.
How PayPal Works
PayPal is an electronic payment processor that allows customers to send money securely without divulging your bank information to the merchant. You can use this service even if you do not want to sign up for an account of your own. Making payments with PayPal is free of charge for the customer. The business receiving the money is responsible for paying any PayPal transaction fees.
Do you accept returns?
We can accept returns for all unopened items within 30 days of your purchase date for a full refund.
Unfortunately, if your items have been opened, and used, we are unable to accept the return and will not issue a refund. If you are having issues with your products and are not satisfied please email us at email@example.com and we will do our best to create a more enjoyable experience with Genora’s Beauty Collection
What is your refund policy?
Unfortunately, if your items have been opened, and used, we are unable to accept the return and will not issue a refund. If you are having issues with your products and are not satisfied please email us at firstname.lastname@example.org and we will do our best to create a more enjoyable experience with Genora’s Beauty Collection.
GENORA'S BEAUTY COLLECTION
205 South Napoleon Ave.
Columbus, OH 43213-1636